The fine print

Support

Updated October 6, 2026

Need a hand with Bro? Email support@quarq.io and a human will reply, usually within one business day. Tell us the phone number (including country code) or email associated with your Bro account and what you were doing when it went wrong. Do not include sign-in codes, passwords or payment-card details.

Contact us

Email: support@quarq.io
Response time: within 1 business day (Mon–Fri)
Operated by: Quarqlabs

In the new app you can also open Profile → Help & Support to report a bug or send feedback. For an inappropriate or unsafe answer, email support with a description so we can investigate; share only the details needed to explain the issue.

Signing in

The new Bro app signs you in with your phone number and a verification code delivered through WhatsApp. Enter the number with its country code and use the latest code sent to that number. Confirm that WhatsApp is available for that number and that the number is correct if a code does not arrive; follow the app’s resend instructions. Existing accounts may be asked to verify their WhatsApp connection. Never share your code.

Older Bro versions may offer Apple, Google or email sign-in. If an older version uses email codes, check your inbox/spam folder and request a new code from the app when needed.

Location and recommendations

Bro asks for your location so it can recommend places near you and show which shops deliver to your address. You can decline and still use the app. Set a delivery address manually instead, from the address chip at the top of the screen. Bro only uses your location while the app is open; it never tracks you in the background.

Prices in Bro Shop

Bro Shop compares prices across Blinkit, Zepto and Flipkart Minutes for everyday items, and across Amazon, Flipkart and other marketplaces for everything else. Supported retailers can be checked out through Bro; the available retailers and payment method are shown in checkout. Depending on the checkout, payment is processed by Cashfree or the retailer’s own payment provider. Other retailer listings can open the retailer’s website. These purchases are physical goods, not digital content or a Bro subscription.

Prices come from each retailer’s catalogue and can change without notice. Always confirm the final price and delivery details at checkout before you pay. An unverified live check or a missing price does not by itself mean that the item is out of stock.

Notifications

Bro can send you notifications about things you asked about. Turn them on or off at any time under Profile → Notifications, or in your device’s system settings for Bro.

Your account and your data

You can delete your account and everything in it from inside the app, under Profile → Privacy centre → Delete account in the new app. Older versions may show Delete Account directly in Profile. Deletion is permanent and removes your conversations, saved addresses and profile. Full instructions are on our Account Deletion page.

What we collect and why is set out in the Privacy Policy.

A note on AI answers

Bro’s replies are generated by AI and can be inaccurate, incomplete, or out of date. They are suggestions, not professional advice. Use your own judgment, especially for anything involving health, safety, money, or travel.

Where Bro works

Bro is built for Bengaluru. You can use it anywhere, but recommendations, delivery estimates and shop availability are tuned to the city and will be far less useful elsewhere.

Still got a question? Bro’s got humans too.

Real people, real replies, usually within a day.

Talk to Us